In order for us to help you and for you to make the most of our services, we need you to entrust us with your personal data.
We consider your personal data a core value to be safeguarded, and it is important for us to respect and protect your privacy as best we can. We also wish for you to have full transparency and awareness with respect to the purposes and modalities we use when processing your data.
You may also contact us if you wish to exercise any of your rights in respect of GDPR.
Please send us an email at:
Or send it as regular mail at:
Att. Data Protection
Dag Hammarskjölds Allé 13
Nordic Netcare is the data controller as defined by relevant data protection legislation. That means we both have control over your data and that we are responsible for keeping and using your personal data in paper or electronic form.
Personal data is defined as all information relating directly or indirectly to a person.
We collect and process the following personal data (only when relevant for the specific services you require from Nordic Netcare)
Your personal data can be provided directly from you or from a third party assigned with the task to perform some activity concerning the management of our relationship with you.
This third party could be either a technical partner such as a Data Processor or a shared Data Controller (your insurance company) or it could be a service provider, such as a doctor or therapist.
We have contractual obligations with your insurance company or directly with your employer and we provide our services towards you accordingly.
Furthermore we will ensure that all processing of your personal data is compatible with all applicable and relevant laws, not least the European General Data Protection Regulation (GDPR)
To fulfill our obligations and provide you with our services we will often need to obtain health related information from you in order to match your individual needs to our range of services.
We use this information to ensure that you receive only relevant information and the best treatment possible and that we in general can offer you the best service possible.
We share your personal data with healthcare service providers of your own selection only and only if you agree to us sharing your data.
By default we restrict the personal and health related data we share with other healthcare professionals to an absolute minimum. We share only the data that is necessary for third parties to handle the administration required.
Our it-systems are designed to pseudonymize and anonymize data by default as far as we possibly can when we process your personal data for research and analysis/reporting purposes.
This processing of personal data is necessary to fulfill our contractual obligations and for the pursuit of legitimate business interests.
We might share information based on our data analyses with the public to show general trends for our customers and users but this will not disclose or identify any one person.
All data processing will only take place within the European Economic Area and we will not disclose your personal data to parties who are not authorized for this purpose.
When you share any information concerning your health (special category personal data) please note that all health professionals within Nordic Netcare are also compliant with the general healthcare rules of confidentiality.
Please be aware that the internet is generally not regarded as a safe environment and make sure you do not send us any sensitive information by email. If in doubt please contact us to find out how best to share your data with us.
We might share your personal data with the party paying for your use of our service if you have consented to this.
If we need to share sensitive information (health related information) with any of our healthcare service providers we will explicitly ask you for your consent. You can always withdraw this consent but it can affect our services. If you withdraw a consent this will only affect future processing.
We are the owners of the Nordic Netcare it-solution; TOUCH (including the Progressive Web Apps) but this platform is developed with an external partner (Area9) who supply the development resources. Consequently, it is agreed that in relation to data processing Area9 shall act solely on Nordic Netcare’s instructions. Area9 meets the highest standards on any level of data security requirements and they conduct all relevant and necessary security audits and penetration tests.
If we are requested by law enforcement agencies or other public authorities to share your personal data we will meet this requirement only in compliance with applicable legal obligations and we will share the data without your explicit consent.
Nordic Netcare will not transfer any of your personal data outside the European Economic Area.
We have implemented all reasonable technical and organizational security measures to protect all personal data obtained by Nordic Netcare against unauthorized access, misuse, loss or destruction.
Both with regards to processes and technical solutions we meet the required international standards to ensure the protection of your privacy.
We will not retain your personal data for any longer than is necessary and we will hold it only for the purposes for which it was obtained.
We do however have obligations with regards to our customers that might require us to save your personal information for up to 10 years in compliance with applicable privacy laws.
We strive to delete (or anonymize/pseudonymize) all personal data, when they are no longer of any relevans.
Regarding your personal data you have several rights:
The request for exercise of rights is free of charge if the request is compliant with our obligations in regards to other applicable laws, if it is not unreasonable and excessively repetitive and/or if it does not require disproportionate technical intervention.
You also have the right to complain to the relevant national authorities if you consider our processing not to be compliant with the applicable privacy laws.
We use tracking technology to help us manage and improve the usability of our website.
This version was published on April 21, 2022.